Noida, UP — 201306 · Open to opportunities

Jayshree Roy

Strategic Operations Leader

A results-driven operations leader with 6+ years of experience scaling post-sales operations, transforming customer experience, and building revenue-generating support functions across fast-paced, tech-driven organizations. I specialize in turning complex, large-scale operations into efficient, profitable growth engines — leading teams of 300+, optimizing P&L, and driving long-term retention. Today, I pair that operational depth with generative AI and automation to deliver smarter, faster, and more scalable outcomes for the businesses I support.

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6+
Years of experience
300+
Personnel led
₹1.5 Cr
Monthly recurring revenue
65
NPS achieved (from 32)
About

Turning operations into a growth engine

High-impact Strategic Operations Leader with 6+ years driving cross-functional business expansion, revenue growth, and customer experience transformation across tech-driven environments.

I've led teams of 300+, scaled post-sales operations for 3,500+ active learners, and managed INR 1.5 Crores in monthly recurring revenue.

My focus: maximizing retention, reducing structural churn, and leveraging automation and generative AI to convert support operations into premium revenue centers.

Experience

A track record of scale & impact

Head of Operations

Jul 2020 — Nov 2025

Vedantu Innovations

  • Directed 300+ educators and a 17-member core ops team supporting 3,500+ active learners, sustaining ₹1.5 Cr monthly revenue with variable overhead under 25%.
  • Lifted NPS from 32 to 65 and CSAT from 31% to 96% in 4 months via journey charters and the 'First 15 Days Experience' program.
  • Architected 10+ dashboards across Freshdesk & Tableau, eliminating 6+ hours of weekly manual reporting and slashing refund rates by 70%.
  • Drove ₹70L in incremental revenue through a cross-functional summer program launch with 3,000+ unassisted enrollments and a 17% sales conversion.
  • Built secondary product tiers and a teacher-counselor alignment framework, sustaining a 50%+ retention rate and ₹55L in recurring monthly revenue.
  • Scaled teacher utilization from 72% to 90% and parent satisfaction to 85%, earning 3× Best Performer recognition for execution excellence.
  • Standardized SLA and TAT frameworks across support functions, reducing escalations and improving first-response resolution at scale.

Project Coordinator

Apr 2019 — Jul 2020

HS Brands International

  • Onboarded 7 enterprise clients (Amazon, Volkswagen, Tanishq) in 6 months, improving delivery timelines by 15% and CSAT by 20%.
  • Supervised 20+ simultaneous mystery-shopping projects across 30+ regions and a 200+ freelancer network, raising audit accuracy from 85% to 95%.
  • Designed standardized reporting and QA workflows that streamlined project handoffs and improved on-time delivery across regions.
  • Built strong client relationships through proactive communication and data-backed insights, driving repeat engagements and account growth.
Skills

Capabilities, by category

Operations Leadership

Customer ExperienceP&L OptimizationCost ReductionRetention ArchitectureTeam Leadership (300+)Cross-Functional CollaborationStakeholder ManagementRevenue GrowthStrategic PlanningPerformance Management

Process Engineering

SLA AutomationTurnaround Time OptimizationStrategic ChartersRisk Mitigation

Tools & Tech

Salesforce CRMFreshdeskKaptureTableau AnalyticsData Infrastructure

AI & Automation

Generative AIChatGPTLovableGeminiClaudeGitHub CopilotCodexEmergentAutomation FrameworksAI Workflow Design
Projects

Work that moved the needle

₹70 Lakhs revenue

Summer Program Go-To-Market

Led a cross-functional launch with Product and Marketing — 3,000+ unassisted enrollments at a 17% sales conversion across new communities.

GTM StrategyCross-FunctionalRevenue
₹55 Lakhs / month

Retention & Growth Infrastructure

Built secondary product tiers and a teacher-counselor alignment framework, sustaining a 50%+ retention rate and recurring monthly revenue.

RetentionProduct TiersChurn Reduction
Built with Lovable & AI

AI-Powered Operations Portfolio

Designed and shipped this very portfolio using generative AI and Lovable — alongside automated dashboards, reporting, and process debugging workflows.

Generative AILovableAutomation
Highlights

Selected achievements & awards

₹70 Lakhs revenue

Summer Program Go-To-Market

Coordinated a cross-functional launch with Product and Marketing, capturing ₹70L from 3,000+ unassisted enrollments and a 17% sales conversion on new communities.

₹55 Lakhs / month

Retention & Growth Infrastructure

Built secondary product tiers and a teacher-counselor alignment framework, sustaining a 50%+ retention rate and ₹55L in recurring monthly retention revenue.

3× Best Performer

Operational Excellence Awards

Recognized for scaling teacher utilization from 72% to 90% and parent satisfaction to 85%, with multiple corporate awards for execution efficiency.

Built this portfolio with Lovable

AI-Powered Operations

Certified in AI Tools & ChatGPT workflows — building automated data analysis, executive visualizations, and process debugging. This very site was designed and built using AI.

Certifications

  • Artificial Intelligence Tools & ChatGPT Workshop

    Issued May 2026 — generative AI for operational throughput and automation.

Education

  • MBA, Marketing Specialization

    Bangalore University · First Class (76%) · 2017 — 2019

  • BBA, Marketing

    Veer Narmad South Gujarat University · First Class (69%) · 2014 — 2017

Let's work together

I'd love to discuss how I can help your team scale operations and elevate customer experience. Send a message or download my resume.

Download Resume jayshreemandal2096@gmail.com Chat on WhatsApp LinkedIn
+91 96011 60281 Noida, UP — 201306